// CRM · Customer journey
A 360° customer journey, consent-first
A 360° customer journey, consent-first from the start.
Every customer has one record linking their bikes, quotes, orders, test rides, services and complaints — no duplicates, no disconnected lists. Marketing and data consent is explicit, versioned and auditable, and the notification service checks it before any outbound message. Post-purchase automation and service reminders close the loop back to the next purchase.
One 360° record
Bikes, quotes, orders, test rides, services and complaints live on a single customer record — nothing re-keyed.
Consent-first messaging
Consent is explicit, versioned and auditable, and is checked before any outbound message goes out.
Closing the loop
Segmented follow-ups and service reminders bring customers back for the next service and the next purchase.
- A single 360° record per customer
- Explicit, versioned, auditable marketing consent
- Consent checked before every outbound message
- Automated follow-ups and service reminders